Tbilisi, Georgia 25-26 September 2012
This is a second annual international workshop dedicated to innovations in public service delivery. The conference is organized in partnership between the Government of Georgia, the U.S. Agency for International Development (USAID) and the European Union. The first meeting took place in September 2011 in a beautiful sea-coast city of Batumi. Ministry of Justice hosted 120 delegates from 25 states. The meeting proved to be an excellent opportunity to exchange information about the most advanced solutions to delivery of public services. This forum was also very useful in establishing professional contacts and in thinking through new ideas for the enhancement of public service delivery.
The purpose of the second international workshop is to discuss public service innovations by bringing together government officers and development professionals from around the world. Modern technologies, developments and trends in governance sector call for change in the conventional methods of public service delivery. The second international conference will yet again focus on demonstrating achievements, sharing best practices and ideas, discussing challenges and possibly initiating bilateral and/or multilateral partnerships, aiming at reforming public sector, especially as it relates to internal communication and public service delivery.
Since 2003, Georgian public sector institutions underwent through a major reforms process. Once corrupt public sector turned into efficient and corruption free set of institutions. This transformation is highlighted in the following international ratings:
- 1st Place in Official Documents Issuance (Life in Transition Survey, EBRD, 2010);
- 2nd Place in Customer Service Efficiency (Life in Transition Survey, EBRD, 2010);
- Corruption Perception among Citizens is the Lowest - about 4% (Life in Transition Survey, EBRD, 2010);
- About 2% of Citizens Experienced Bribery (Life in Transition Survey, EBRD, 2010);
- Only 3% of Users Paid Bribe (Life in Transition Survey, EBRD, 2010, Global Corruption Barometer 2010 - TI);
- 77% of Citizens Perceive Government's Actions Towards Fighting Corruption as effective (Global Corruption Barometer 2010 - TI);
- 78% of Citizens Think that Corruption Level decreased Significantly for the last 3 Years (Global Corruption Barometer 2010 - TI);
- 1st Place in Property Registration (World Bank, 2012);
- 4th Place in Dealing With Construction Permits (World Bank, 2012);
- 7th Place in Ease of Starting Business (World Bank, 2012);
- 16th Place in Ease of Doing Business (World Bank, 2012).
As noted above, the transformation in public service resulted in increased public satisfaction with various services offered by governmental agencies. In 2010, the Ministry of Justice introduced a new concept of Public Service Hall, which is an upgrade to the one stop shop concept. This is a new type of entity, which brings together all services that the MoJ and its agencies deliver to public. During the development of the Hall concept, architects of the model heavily utilized various business approaches that are essential to ensure fast, efficient and confortable service delivery. 215 individual service attributes and procedures were analyzed, described in detail, upgraded and interconnected where possible. So that from now on, everything is happening in one space.
Why Tbilisi Public Service Hall?
In September of 2012, the Ministry of Justice of Georgia (MoJ) will celebrate the opening of its biggest Public Service Hall. The new building has a unique architectural design, which allows for provision of services to more than 15,000 people during a business day. Tbilisi PSH is located in a city center, thus making it accessible to public. Services are delivered in person, online and through call-centers.
The workshop will take place in the heart of public service delivery. Delegates will be discussing trends and best practices in public service delivery, while they are observing some of those concepts in practice at the Tbilisi PSH.
Presentations: Georgian government officials will present about government's efforts and successes in fighting corruption and enhancing public service delivery in a variety of sectors. Participants will hear from the authors of reforms, who will describe the paths that government agencies have taken, challenges that existed and effective solutions that have been reached. A special focus will be made on utilization of most modern information technologies as a solution to public service delivery needs. Delegates will have an opportunity to join various panels to discuss reforms in their respected countries. Several international key-note speakers will address participants.
Public service needs of the 21st century require government employees to think creatively and focus on opportunities created by technological developments - whether that would be provision of online services to public and/or utilization of new possibilities that were created though the development of social media. Presentations will focus on the most current trends in public service delivery.
Participants will include international development workers and civil servants who work on development of public service related policies.
Technical aspects: Participants will be expected to cover their transportation and lodging expenses. Tbilisi Marriot, Courtyard Marriot, Sheraton Tbilisi, Radisson SAS, and Holiday Inn will provide a special rate for workshop participants. Transportation to and from Tbilisi International Airport to the hotels and workshop destination will be provided by organizers. Conference materials and most meals will be covered. Simultaneous translation will be provided into English, Russian and Georgian languages. There is no registration fee for the workshop.
Prospective participants need to register before September 5th, 2012
Registration details: Please visit the online registration web link: www.justice.gov.ge/conferencetbilisi2012
or contact Mr. Andro Gigauri E-mail: firstname.lastname@example.org
Public Service Delivery of the Future Beating Corruption, Streamlining Performance Regional Workshop
On September 22-24, 2011, the Ministry of Justice of Georgia, with assistance of the US Agency for International Development and the European
Commission will hold a regional workshop in Batumi, Georgia. The goal of the workshop is to bring together professionals from the region and to share with them Georgia's experience in beating corruption and in streamlining performance of public agencies, with a special focus on effective methods of public service delivery.
During the workshop, Georgian government officials will present about government's efforts and successes in fighting corruption and enhancing public service delivery in a variety of sectors. Participants will hear from the authors of reforms, who will describe the paths that government agencies have taken, challenges that existed and effective solutions that have been reached. A special focus will be made on utilization of most modern information technologies, as a key to improving public service delivery.
Public service needs of the 21st century requires government employees to think creatively and focus on technological developments - whether that would be provision of online services to public and/or utilization of new opportunities that were created though the development of social media. Delegates from the region will have an opportunity to discuss their thoughts and practices, ask questions and gain information about practices of other states.
It is anticipated that as the result of the workshop, delegates will be able to share information, establish professional contacts and bring back knowledge that will benefit their respective institutions in further strengthening their operations.